Refund Policy

State Law and Perishable Exemptions

No Automatic Right to Return: Under California Civil Code Section 1723, the state's default 7-day refund or exchange policy does not apply to food, plants, or other perishable goods.
Bakery Discretion: Bakeries can legally set their own return, cancellation, and refund rules (such as a strict "no refunds" or "all sales final" policy).
Custom Orders: Custom items and Specialty orders like birthdays, weddings, etc. are also exempt from standard consumer return mandates, and bakeries commonly enforce strict cutoff windows for cancellations (Please refer to custom order / cancelation policy).

Health and Safety Restrictions

No Physical Returns: Due to health, food safety, and sanitation regulations, bakeries generally cannot accept physical returns or exchanges of food items once they leave the premises.
Quality Issues: If an item is spoiled, damaged, or incorrect due to a mistake by Sweets Affair Bakery, our establishment will only issue a replacement or case-by-case refund to sustain customer happiness. Bakeries are not universally mandated by law to do so.

Refund Policy

Thank you for choosing Sweets Affair Bakery.

We take great pride in our baked goods, custom designs, and customer service. Because our products are perishable and often custom-made, we adhere to the following policy regarding refunds, returns, and cancellations.

1. General Policy on Perishable Goods.

Due to the perishable nature of our products, we cannot accept returns or offer cash refunds once an item has left our premises.
For Quality Assurance; if you are unsatisfied with the quality of your product, please contact us within 24 hours of pickup or delivery.
In the event of a return, we require an Inspection to be eligible for a store credit or replacement. You must return the remaining product to our bakery for quantity and quality inspection. We cannot issue credits for products that have been completely consumed or discarded.

2. Custom Order Cancellations.

Custom orders require significant planning, ingredient sourcing, and prep work. Deposits: All custom orders require a [70% / non-refundable] deposit at the time of booking to secure your date.
Cancellations: Cancellations made 7 days or more before the scheduled pickup/delivery date will receive a full refund (minus any non-refundable deposit fees).
Cancellations less than 7 Days: Cancellations made less than 7 days of the scheduled date are not eligible for a refund, as ingredients have already been purchased and labor allocated.
Changes to Orders: Modifications to design, size, or flavor must be requested at least [4 days] prior to the fulfillment date and are subject to availability.

3. Order Pickup and Transport Order Inspection.

We highly encourage you to inspect your baked goods at the time of pickup. Once you or your designated representative approves the order and leaves the bakery, Sweets Affair Bakery is no longer responsible for any damage that occurs during transport or setup.
Late Pickups: Orders not picked up by closing time (6:00pm PST) on the scheduled date will be held until the next business day. No refunds will be given for abandoned or forgotten orders.

4. Order Deliveries / Delivery Information.

Deliveries are available for custom orders only.
It is the customer's responsibility to ensure a correct delivery address and that someone is available to receive the order at the specified time.
Unattended Deliveries: If no one is available to receive the delivery, we will attempt to contact you. If we cannot reach you, the order will be brought back to the bakery, and customer will then be required to pick up (please refer to late pick up).
We are not responsible for spoilage or damage if an item is left outdoors at your request.

5. Taste and Aesthetic Variations / Artistic Variance.

Baked goods and custom orders are handmade items. Minor variations in color, design shade, and placement are normal and should be expected.
Flavor Preferences: Refunds will not be issued based on personal flavor or texture preferences.